Responsive before, during & after

Mary Lou is level-headed, which means she can advise on the main event (usually a cruise) and the pre- and post-, and keep me on a reasonable path. She has excellent contacts with the cruise lines and is familiar with many ships. Her agency colleagues can advise on the destinations Mary Lou hasn't seen. Her sense of humor is invaluable! We've never met in the 10+ years, but I'm glad she is in my corner.