We have used Lake Forest Travel and Marylou for several international trips for our family of 6. Without exception, the travel planning and execution is superb. Marylou understands our preferences and designs travel plans consistent with those preferences. She provides extraordinary customer service, helping with all aspects of our travel. For this trip, she helped us decide on an area based on a few we had narrowed down, and then set everything up to match the award travel we were arranging for the international flights. She carefully worked with us and A&K (patiently, through 5 drafts of the itinerary) to make sure everything was just right. We highly value her insights and recommendations. She is extremely prompt at getting back to clients. We also really appreciated her helping check mis-information we received from United when our return flight was significantly delayed and likely to be cancelled. It helped us make the decision to take a different flight. Marylou is the best!