Helen takes care with every detail and has great judgement. Everything we plan works like clockwork. The only glitch in this trip was something she couldn't have predicted. The mattress in our room at the Widder Hotel in Zurich was not "inflated" the first night, so it wasn't comfortable to sleep on. After inflating, it was fine the 2nd night. With that exception, we liked the Widder very much. But our favorite hotel was the 4 Seasons in Milan...we loved everything about it...one of our favorites in all our years of travel. We enjoyed the Majestic in Bologna and the Villa d'Este, as well. Were very glad we were at Villa d'Este rather than Como or Bellagio.